Postgraduate Student Satisfaction of Program Experience on Tertiary Education Institutional Planning in the Covid-19 Higher Education Competitive Environment
Competition in tertiary education is challenging and even more so in the current- and post-Covid-19 era. This has created a demand for greater efficiency in higher education institutions, particularly in post-graduate programs for MBA and DBA studies, which includes assessing customer (student) satisfaction that leads to retention rates. The inherent effects of such satisfaction considerations focus...